Privacy Policy

Joy Creation Studio ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, purchase our products or services, or otherwise interact with Joy Creation Studio.

1. Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

  • your name;

  • email address;

  • phone number;

  • billing and delivery address;

  • order and purchase information;

  • information you provide when requesting a custom jewellery or graphic design service;

  • design briefs, images, artwork, text, or other content you provide to us;

  • payment and transaction information;

  • communications between you and Joy Creation Studio; and

  • information you provide when submitting an enquiry, review, complaint, or other request.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and website usage information, depending on the website services and analytics tools we use.

2. How We Collect Personal Information

We may collect personal information when you:

  • place an order through our website;

  • purchase jewellery or other products from us;

  • request a custom jewellery or graphic design service;

  • contact us by email, social media, contact forms, or other communication channels;

  • subscribe to our newsletter or marketing communications;

  • create or use an account on our website, where applicable;

  • submit a review, feedback, or enquiry; or

  • otherwise provide information to us voluntarily.

We may also receive certain information from third-party service providers that help us operate our business, such as payment processors, delivery providers, website hosting providers, and e-commerce platforms.

3. How We Use Your Information

We may use your personal information to:

  • process and fulfil orders;

  • provide jewellery, graphic design, and other services;

  • process payments;

  • arrange delivery;

  • communicate with you about your order or enquiry;

  • provide customer support;

  • manage custom orders and design projects;

  • respond to complaints, returns, refunds, and warranty claims;

  • maintain business and transaction records;

  • improve our products, services, and website;

  • detect, prevent, or investigate fraud, misuse, or security issues;

  • comply with our legal and regulatory obligations; and

  • send marketing communications where you have agreed to receive them or where otherwise permitted by law.

4. Marketing Communications

Where permitted by law, we may send you information about our products, services, promotions, or special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending you essential communications relating to an existing order, transaction, or service.

5. Payment Information

Payments may be processed through third-party payment providers.

We may receive information necessary to confirm and manage a transaction, but we do not generally store your complete payment card details on our own systems.

Payment information is handled in accordance with the relevant payment provider's privacy and security practices.

6. Sharing Personal Information

We do not sell or rent your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide our products and services. These parties may include:

  • payment processors;

  • courier and delivery providers;

  • website, e-commerce, and hosting providers;

  • email and communication service providers;

  • accounting, legal, or professional advisers; and

  • other service providers who assist us in operating our business.

We may also disclose personal information where required or permitted by law, including where necessary to comply with a legal obligation or lawful request.

Where reasonably practicable, we take steps to ensure that third-party service providers handle personal information appropriately.

7. Overseas Disclosure

Some third-party service providers we use may store or process personal information outside New Zealand.

Where personal information is disclosed to an overseas service provider, we will take reasonable steps to ensure that the disclosure is handled in accordance with the requirements of the Privacy Act 2020, including applicable requirements relating to overseas disclosure.

8. Storage and Security

We take reasonable steps to protect personal information against loss, unauthorised access, disclosure, alteration, or misuse.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable legal, accounting, or regulatory requirements.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve our services.

We may also use third-party analytics or advertising services, depending on the tools installed on our website.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

10. Accessing Your Personal Information

You have rights under the Privacy Act 2020 to request access to personal information we hold about you, subject to any applicable exceptions under the Act.

If you would like to request access to your personal information, please contact us using the details provided below.

We may need to verify your identity before providing access to personal information.

11. Correcting Your Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it.

We will consider your request and take reasonable steps to ensure that information we hold is accurate, complete, relevant, and up to date.

12. Privacy Complaints

If you have a concern about how we have collected, used, stored, or disclosed your personal information, please contact us first so that we can try to resolve the issue.

You may also have the right to make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

13. Children's Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children where collection would be inappropriate or unlawful.

If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

The updated Privacy Policy will be posted on our website with the revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy concern, please contact us:

Joy Creation Studio
Email: joycreationstudiojing@gmail.com
Website: www.joycreationstudio.com
Business location: Omokoroa New Zealand