Shipping and Delivery Policy
Joy Creation Studio is committed to preparing and delivering your order with care. As our jewellery and graphic design products may be handmade or made to order, processing and delivery times may vary depending on the nature and complexity of your order.
1. Order Processing
Orders are generally processed within 5 to 10 business days after payment has been received and the order has been confirmed.
Custom, personalised, handmade, or made-to-order products may require additional processing time. The estimated production or processing timeframe will be communicated at the time of purchase or confirmed with you before work begins.
Processing times do not include the time required for delivery by the courier or postal service.
2. New Zealand Deliveries
For deliveries within New Zealand, orders will generally be dispatched using a suitable courier or postal service.
Once your order has been dispatched, delivery will generally take approximately 1-3 business days, depending on your location and the delivery service used.
Rural addresses and remote locations may require additional delivery time.
3. International Deliveries
We may offer international shipping to selected countries.
International orders will generally be dispatched within the processing timeframe specified at the time of purchase. Once dispatched, delivery will generally take approximately 7 to 10 business days, depending on the destination country, courier or postal service, customs processing, and local delivery services.
International delivery times are estimates only and may be longer during busy periods, public holidays, or circumstances outside our reasonable control.
4. Shipping Costs
Shipping charges will be displayed at checkout or communicated to you before your order is confirmed.
Shipping costs may vary depending on the destination, package size, weight, delivery service, and whether the order is domestic or international.
5. Tracking
Where a tracked delivery service is used, tracking information will be provided to the customer once the order has been dispatched.
Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the package where required.
6. Delivery Delays
Estimated delivery times are provided as a guide and are not guaranteed unless a specific guaranteed delivery service has been expressly agreed.
Joy Creation Studio is not responsible for delays caused by circumstances outside our reasonable control, including courier or postal delays, severe weather, natural disasters, public holidays, customs processing, strikes, transport disruptions, or incorrect delivery information supplied by the customer.
We will, however, make reasonable efforts to assist customers in following up delayed deliveries with the relevant delivery provider.
7. Incorrect or Incomplete Delivery Information
Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.
Joy Creation Studio is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If an order is returned to us because the delivery address was incorrect or the package could not be delivered, additional shipping charges may apply if the order needs to be sent again.
8. Lost or Damaged Parcels
If your parcel appears to have been lost or arrives damaged, please contact Joy Creation Studio as soon as reasonably possible and provide your order details and photographs of any visible damage where applicable.
Where appropriate, we may contact the delivery provider to investigate the issue and assist with the available resolution.
Customers should retain the original packaging and any relevant delivery documentation where a damaged parcel is received, as this may be required when making a claim with the delivery provider.
9. International Customs, Duties and Taxes
For international orders, the customer is responsible for any customs duties, import taxes, GST, clearance fees, or other charges imposed by the destination country, unless otherwise stated at the time of purchase.
Joy Creation Studio is not responsible for delays caused by customs authorities or for any charges imposed by the destination country.
Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
10. Delivery of Custom and Handmade Products
Custom, personalised, and handmade products may require additional preparation or production time.
Where an estimated completion or dispatch date is provided for a custom order, that date is an estimate unless expressly agreed otherwise in writing.
We will make reasonable efforts to keep customers informed of any significant delay affecting their order.
11. Delivery Confirmation
An order may be considered delivered when the delivery provider's tracking system records the parcel as delivered to the address provided by the customer.
If a parcel is recorded as delivered but cannot be located, please contact Joy Creation Studio as soon as possible so that we can assist with investigating the delivery.
12. Consumer Rights
Nothing in this Shipping and Delivery Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded or limited under New Zealand law, including rights available under the Consumer Guarantees Act 1993, where that Act applies.
13. Contact Us
If you have any questions about shipping or delivery, please contact us:
Joy Creation Studio
Email: joycreationstudiojing@gmail.com
Website: www.joycreationstudio.com
Omokoroa, New Zealand