Return and Refund Policy

1. Custom and Personalised Products

Due to the customised and personalised nature of our graphic design products and services, orders that have been approved, confirmed, or commenced cannot generally be returned or cancelled simply because the customer has changed their mind.

Once a customer has approved a design, proof, artwork, or final concept, Joy Creation Studio may proceed with production or delivery based on that approval. Any subsequent changes requested by the customer may be treated as a new revision or additional service and may incur additional charges.

2. Defective, Damaged, or Incorrect Products

If you receive a physical product that is defective, damaged, materially different from what was ordered, or otherwise does not meet the agreed specifications, please contact Joy Creation Studio as soon as reasonably possible and provide details of the issue, together with photographs where appropriate.

Where a product is confirmed to be faulty, damaged, incorrect, or otherwise eligible for a remedy under applicable New Zealand law, Joy Creation Studio will work with you to provide an appropriate remedy, which may include a replacement, repair, refund, or other remedy as required by law.

3. Change of Mind

For standard, non-customised products, any change-of-mind return or refund will be considered on a case-by-case basis and may be subject to the condition of the product, return postage costs, and any applicable return requirements.

Customised, personalised, or made-to-order products may not be eligible for a change-of-mind return where the nature of the product means it cannot reasonably be resold.

4. Digital Products and Files

Due to the nature of digital products, downloadable files, and completed graphic design files, refunds are generally not available once the files have been delivered or made available for download, except where required by applicable New Zealand law or where the digital product is defective or does not substantially match its description.

5. Refund Processing

Where a refund is approved, it will generally be issued using the original payment method. Processing times may vary depending on the payment provider or financial institution.

6. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or limit any rights or remedies available to customers under applicable New Zealand law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986, where those laws apply.

If you believe you are entitled to a return, replacement, repair, refund, or other remedy, please contact Joy Creation Studio with your order details and a description of the issue so that we can assess the matter and provide an appropriate resolution.

7. Contact Us

If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy concern, please contact us:

Joy Creation Studio
Email: joycreationstudiojing@gmail.com
Website: www.joycreationstudio.com
Business location: Omokoroa, New Zealand